Service PolicyTo better service our customers, Sarni Flexographic has instituted the following service and repair parts policy. The purpose of this policy is to establish the basic procedures and guidlines for
- determining the nature of the service call
- scheduling of the required service
- ordering the necessary replacement/repair parts
- defining the direct and indirect labor rates plus additional service charges
- coordinating on travel arrangements
When requesting a service visit, please call our Customer Service Representative at the main office (203) 878-3474; indicating the nature and urgency of the service call, i.e. emergency (shut down), critical (stoppage is eminent), normal service, survey for future work or press upgrade. We at Sarni Flexographic will do our best to schedule service based upon the urgency of the service and availability of our personnel.
When applicable, please provide a company purchase order for scheduled service. an additional purchase order will be required to order and ship repair/replacement parts in a timely manner.
Please contact us for our current service rate
For Sarni Flexographic to provide the highest quality service, while keeping costs to a minimum, our service travel policy is for travel expenses be payable upon completion of service.
*Customers are requested to make the appropriate arrangements when possible for airfare, lodging, and auto rental to utilize any of their corporate advantages.
We look forward to being of service!